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Privacy Policies

30 Day Money Back Guarantee
Universal Micro Security wants you to be very pleased with your purchase, but if for some reason you are not, we provide a 30 day money back guarantee on all products and services purchased, except special order items. If for any reason you are not satisfied with your purchase, simply notify us by phone at (00356)21232300 and we will immediately issue a Return Material Authorization (RMA) number.

Return Material Authorization (RMA) Number
All returns MUST have a Return Material Authorization (RMA) number. To receive an RMA number, please call Technical Support at (00356) 21 232300 during Monday-Friday 9.30AM to 12.30PM & 4.30PM to 7.00PM (Western Time)

Restocking Fee
No restocking fee is charged if the items are returned in perfect condition. Any shipping charges accrued from the Home Security Store are non refundable unless the return is due to our error.

Universal Micro Security offers the following Returns Policy:
Universal Micro Security wants you to be very pleased with your purchase, but if for some reason you are not, we provide a 15 day money back guarantee on all products and services purchased, except special order items. If for any reason you are not satisfied with your purchase, simply notify us by phone at (00356) 21232300 and we will immediately issue a Return Material Authorization (RMA) number.

Return Shipping Instructions

  • Return the merchandise to us within 30 days of your original receipt of the order.
    – Shipping discrepancies must be reported within 15 days of delivery.
  • You MUST call Technical Support at our premises on 00356(21232300) Monday-Friday 9.00 AM to 12.30 & 16.30 to 19.00 PM Western Time for assistance.
  • The products must be returned in new, resalable condition:
    • Include all original packaging materials.
    • All manuals and warranty registration cards must be unmarked.
    • Any programming MUST be reset back to factory default.
  • Carefully repackage and double-box the merchandise with the RMA number clearly displayed on the outside package.
  • Send return package to the following address:
    Universal Micro Security, Parish Priest Mifsud Street, St Venera HMR1850, Malta. Europe.